How Virtual Phone Numbers Benefit Your Business

Small business owners can easily access enterprise-grade phone features by securing a cost-effective virtual phone number.

A virtual phone number is a valuable tool for business call management. It works the same as a regular landline. However, a virtual number operates over a broadband internet connection.

A virtual phone number is much more flexible than a standard business phone number. When your business grows, you can easily add more virtual phone numbers as needed. By securing a virtual phone number for your business, you can give your brand a polished image while at the same time gaining access to an abundance of professional features.

Advanced Call Handling

You don’t have to change your number to secure a virtual line. Service providers can easily port your existing number. This ability is especially valuable if you have a loyal consumer base that’s grown accustomed to contacting you by calling a familiar number.

After setting up your virtual phone number, you’ll have access to a suite of professional features. Leading virtual phone number providers offer advanced functionality, such as:

  • Call stacking (the ability to accept multiple inbound calls)
  • Enterprise-grade voice mail
  • Hold music
  • Incoming call menu
  • Other professional features

For a modest investment, you can take advantage of the same features used by big companies.

Improved Marketing Performance

Your phone number is an important marketing tool. By engaging with consumers while they’re newly interested in your offering, you’re more likely to make a sale.

A virtual phone line will afford you the freedom to manage your business communications as needed. For example, when a customer calls, you can program your virtual phone number to ring several extensions at once.

Using a more advanced feature, you could forward the call to several extensions in succession. In other words, if an employee doesn’t pick up at one extension, your service will automatically route the customer call to a series of designated extensions until someone answers. Depending on your business, one of these two methods can ensure that employees connect with customers as soon as possible.

Also, you can use your professional virtual phone number and all your marketing materials. For instance, if you take advantage of YouTube marketing, you can prompt consumers to call your virtual number toward the end of the script.

Better Communication

With a virtual phone number, you’re not limited by the reach of your hardware. Nevertheless, your customers will never know that you’re not in your office – even if you have your calls forwarded to your cell phone.

You can also use your virtual phone number to send and receive text messages. As smartphone use becomes more deeply ingrained in society, text messaging is an increasingly important marketing channel. It's an easy and cost-effective way to reach consumers, making it an ideal marketing channel for small businesses.

Today, it’s straightforward and easy for any business to secure a virtual phone number. It’s a small investment that pays off big and brand image and flexibility.